Refund policy
Eshaal Return & Refund Policy
At Eshaal, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.
Returns
You may return most items within 30 days of delivery for a full refund or exchange, provided the following conditions are met:
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The item is unused, in its original packaging, and in the same condition that you received it.
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A valid proof of purchase (receipt or order confirmation) is provided.
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Return requests are initiated within 30 days of receiving your order.
Non-returnable items include:
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Gift cards
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Downloadable software or digital products
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Personal care items (for hygiene reasons, if applicable)
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Final sale or clearance items (if clearly marked as such)
How to Initiate a Return
To start a return, please contact us with your order number and reason for return. Our team will guide you through the process and provide a return shipping label, if applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
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Refunds will be processed to your original method of payment within 5–10 business days.
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Shipping charges are non-refundable (unless the return is due to our error).
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If your refund is late or missing, please check with your bank or card issuer before contacting us.
Exchanges
If you need to exchange an item for a different size, color, or replacement, contact us within the return window. Exchanges are processed as quickly as possible, subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will resolve the issue with a replacement, refund, or repair at no additional cost.
Contact Us
For any questions about your order or this policy, please reach out to our support team at:
📧 sensupk@gmail.com
📞 +92 337 7031 753